When this error occurs, you will typically see an error message:
Sorry, we are having trouble connecting to your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Center (Error Code 24).
Before we fix Disney Plus error code 24, let's check your internet connection and ensure you are in a consistent connection. An inconsistent connection or low internet speeds can impact streaming quality on Disney Plus.
If you ensure you are in a consistent connection and are still experiencing connectivity issues, please try these additional steps:
5. Open Disney Plus and test your connection by playing a video
If your connection is slow or unstable, try turning your modem and router off and on again. Also, please note that the following conditions can affect streaming quality, even if you have a strong connection:
For the best possible experience watching all your favorites on Disney Plus, remember to make sure you’re using one of the supported devices.
Downloading Disney Plus videos and watching them offline is the best way to avoid network speeds and devices affecting your viewing experience.
The content downloaded using the default option available on the Disney Plus app can be watched only on the same device and only for a specific period of time. Moreover, you will not be able to share the content downloaded using the default option.
KeepStreams Disney Plus Downloader can be a great option that can be quite practical and useful in this perspective. It provides you access to an enhanced download option for your Disney Plus content in 1080p video quality and a faster speed.
This article explains in detail how to resolve Disney Plus error code 24. Moreover, KeepStreams Disney Plus Downloader has been one of the premium options for downloading your favorite content to watch offline without any Disney Plus error code.
Check if your device is Disney Plus's supported device.
The computers and browsers below are supported by Disney+.* For the highest quality Disney+ experience, we recommend using the latest browser version available.
Apple iPhones and iPads
Disney+ supports the following Apple mobile devices on iOS12.0 and later:
Android phones and tablets
Amazon Fire tablet
Android TV devices
Disney+ supports a range of Android TV models and set-top boxes with Android OS 5.0 or later, including:
Hisense smart TVs
Disney+ supports select Hisense smart TV’s (2017 models or newer) with the following operating systems:
LG WebOS smart TVs
Disney+ supports LG TV’s (2016 models and newer) with WebOS 3.0 or later. Please note that streaming is not supported on the LG TV web browser application or LG TVs with NetCast OS.
Samsung Tizen smart TVs
Disney+ supports Samsung Smart TV’s (2016 models or newer) that use the Tizen operating system. Please note that streaming is not supported on the Samsung TV web browser or Samsung TVs with Orsay OS.
Vizio SmartCast TV
Disney+ supports Vizio SmartCast TV models released in 2016 and later. Please note that streaming is not supported on the following Vizio SmartCast TV models: E32-D1, E32h-D1, E40-D0, E43-D2, E48-D0, E50-D1 and E55-D0.
Amazon Fire TV
Disney+ supports Fire TV devices running on Fire OS 5.0 and later.
Apple TV (4th generation and later)
Disney+ supports the following Apple TV devices running on tvOS 12.0 and later:
Disney+ supports the following Chromecast devices & models:
Cox Contour TV and Contour Stream Player Box
Disney+ is supported on PS4 and PS5 models.
Disney+ supports the following Roku models:
Disney+ supports the following Xbox consoles:
Xfinity Flex and X1 TV Box
Disney+ supports the following Xfinity models:
If your device is supported and you are in a consistent connection, try running through the following troubleshooting steps to resolve the problem (try playing the video again after each step):